Implementation Specialist – Professional Services

Role Overview

• Develop in-depth understanding of the Censis product suite; a SaaS based end to end solution. This includes CensiTrac, LoanerLink, ScopeTrac, and CensiTrac Analytics Modules.
• Develops implementation strategies; identifies and evaluates installation problems.
• Trains clients on all features and benefits of Censis products.
• Builds enthusiasm and excitement for the product.
• Provides demonstrations and in-services as needed at client sites and virtually.
• Completes training checklists, daily reports and implementation reports needed during implementation.
• Participates in software upgrade training.
• Identifies installation problems, software bugs and /or necessary software modifications to Product Development.
• May assist with installing and uninstalling hardware during operational readiness validations. This may require the ability to physically lift up to 25 lbs.
• Establishes and maintains client satisfaction during the implementation training process.
• Actively participates in any project task required.
• Responsible for maintaining expertise in hardware installation and/or troubleshooting including but not limited to PC’s, printers, label printers, scanners, PDA’s, etc.
• Proactively learns new features for all Censis products.
• Demonstrates great attention to detail in the building container definitions.
• Competent in both electrochemical and laser marking technologies; mark and identify/commission instruments.
• Demonstrates competence in Adobe, Word, and Excel to convert and/or prepare customer count sheet data for upload.
• Completes annual performance review.
• Completes performance and development goals.
• Internal Support of other Departments as required/assigned; performs other duties as required.
• May be required to work weekend or overnight shifts.
• If not previously certified as a sterile processing professional, will work towards the Certified Central Sterile Vendor Partner (CCSVP) certification to prove knowledgeable in the Sterile Processing environment.
• Travel requirement up to 75%. This includes travel to different facilities on a weekly basis from Monday to Friday.

Requirements

• Exceptional presentation and communication skills.
• Familiarity and ease with computer systems.
• Well organized and detail oriented.
• Self-Motivated individual.
• Experience with Microsoft Office Applications.
• Certified in Sterile Processing.
• Experience implementing systems in healthcare environments.
• 1-2 years Sterile Processing or healthcare experience with knowledge of Surgical instruments nomenclature.
• Experience with Salesforce and/or other project management software.

Benefits

• Exceptional presentation and communication skills.
• Familiarity and ease with computer systems.
• Well organized and detail oriented.
• Self-Motivated individual.
• Experience with Microsoft Office Applications.
• Certified in Sterile Processing.
• Experience implementing systems in healthcare environments.
• 1-2 years Sterile Processing or healthcare experience with knowledge of Surgical instruments nomenclature.
• Experience with Salesforce and/or other project management software.