Key skills
AWSAzureCloudCognosETLGoogle Cloud PlatformInformaticaLinuxPythonSDLCSQLTableauPowerShellData EngineeringAnalyticsBIGCPGoogle CloudSSOChange Management
About this role
Role Overview
- Cognos Platform Administration: Install, configure, upgrade, and patch Tableau Servers and IBM Cognos Analytics (including gateways, application servers, and content manager components) in accordance with change management processes.
- Manage Cognos/Tableau environments across Development, Test, UAT, and Production.
- Monitor system health, job schedules, and report execution performance.
- Manage users, roles, and security permissions.
- Monitor report performance and optimize query processing.
- Perform deployment and migration across DEV QA, PRO environments.
- Apply patches, fix packs, and version upgrades.
- Troubleshoot and resolve platform issues, outages, and performance bottlenecks.
- Configure security using ForgeRock integration.
- Manage roles, groups, object-level permissions, and data-level security.
- Ensure HIPAA-compliant access to PHI and PII.
- Support audit requests related to user access and report usage.
- Configure and maintain connections to Medicaid EDW data sources
- Coordinate with ETL and data engineering teams to align refresh schedules and data availability.
- Support certified data sources and shared semantic layers.
- Administer report schedules, bursting, distribution, and subscriptions.
- Support high-volume batch reporting (e.g., MMIS, claims, provider, eligibility, financial reports).
- Coordinate report promotions and content migrations between environments.
- Tune configurations for large datasets and complex queries.
- Collaborate with EDW DBAs and ETL teams to optimize queries, indexes, and data models.
- Identify and resolve long-running or failed reports.
- Support report and platform releases following ITIL or SDLC processes.
- Promote content using Cognos deployment packages.
- Maintain rollback procedures and disaster recovery readiness.
- Support CMS-required reports (e.g., T-MSIS, MBES/CBES, financial and program integrity reporting).
- Ensure reporting availability and timeliness for federal and state audits.
- Document configurations, processes, and operational procedures.
- Work with report developers, business analysts, and data modelers.
- Provide Tier 2/Tier 3 support for Cognos-related incidents and service requests.
- Assist end users with access issues and basic report execution troubleshooting.
- Create and maintain platform documentation, runbooks, and standard operating procedures.
- Participate in release planning, environment coordination, and cross-team meetings
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Data Analytics, or related field, or equivalent experience.
- Strong understanding of Tableau security, permissions, licensing, and performance tuning.
- 5+ years of experience administering IBM Cognos Analytics (or Cognos BI).
- Strong knowledge of Cognos/Tableau architecture, security, and deployment.
- 5 years of experience administering Tableau.
- ForgeRock integration/SSO technology.
- Proficiency in SQL and understanding of relational data models.
- Experience supporting large enterprise data warehouses.
- Familiarity with Linux and/or Windows server environments.
- Experience with job scheduling, monitoring, and performance tuning.
- Experience supporting Medicaid, MMIS, or healthcare data environments.
- Understanding of claims, eligibility, provider, and financial data domains.
- Familiarity with HIPAA, CMS, and state Medicaid reporting requirements.
- Experience with Medicaid Enterprise Data Warehouse or MITA-aligned systems.
- Exposure to T-MSIS reporting and CMS federal submissions.
- Knowledge of DataStage, Informatica, or other ETL tools.
- Experience with cloud environments (AWS, Azure, or GCP).
- ITIL or relevant technical certifications.
- Tableau certification (e.g., Tableau Server Certified Associate or Professional)
- Familiarity with CMS reporting, Medicaid data domains, or program integrity analytics.
- Experience with monitoring tools and automation/scripting (PowerShell, Python, or similar).
- Strong troubleshooting and analytical skills.
- Ability to communicate technical issues to non-technical stakeholders.
- Attention to detail and strong documentation habits.
- Ability to work in regulated, audit-driven environments.
- Comfortable supporting mission-critical reporting systems.
Tech Stack
- AWS
- Azure
- Cloud
- Cognos
- ETL
- Google Cloud Platform
- Informatica
- Linux
- Python
- SDLC
- SQL
- Tableau
Benefits
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- retirement savings plan
- paid holidays
- paid time off (PTO) or vacation or sick time
- career growth opportunities