Supervise team, focused on providing quality service and efficient and timely delivery of outbound shipments
Develop and oversee internal relationships to ensure optimal cargo flow and planning
Serve as the escalation point for service issues relating to customers
Monitor specific customer's cargo flow through the company's supply chain
Manage and analyze report data for trends and work with Customer Service Manager to develop, implement and execute corrective action plans
Ensure timely and effective communications with customers regarding their shipments
Communicate with manager and the sales staff regarding shipment problems or issues
Oversee the customer service area in tracing and tracking shipments, scheduling pick-ups and reviewing and performing outbound routing
Provide rate quotes to customers
Prepare house bills for posting
Provide quality training and development activities for assigned staff
Conduct annual performance reviews for direct reports and address all employee performance problems promptly and directly in accordance with personnel policies.

High School Diploma or GED
Bachelor’s Degree or equivalent combination of work experience and completion of the LDP Program, preferred
Minimum one year supervisory and/or lead experience
Minimum four years in related role in transportation logistics or supply chain environment, preferred
Minimum three years industry experience, preferred
Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Knowledgeable of the operational requirements of existing accounts
Basic understanding of business financial principles including P & L's, budgets, payroll, financial reporting and expense control
Analyzes complex problems and develops alternative solutions
Ability to allocate decision making authority and/or task responsibilities to others to maximize the organization's and individuals' effectiveness
Ability to model the organization's vision and values and lead others.

Customer Service Supervisor

Key skills