Serve as the dedicated technical resource and advocate for our most important API and product customers, providing in-depth troubleshooting assistance and educating them on optimal use of our platforms.
Become one of the foremost technical and troubleshooting experts for our API and product offerings at Perplexity AI.
Partner with the Enterprise, Mobile, and API teams to resolve issues, engaging leaders internally or with customers and coordinating resources across multiple teams as needed.
Translate learnings from customer issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements.
Build strong relationships with customer leaders and operators to ensure the success of their applications.

5+ years of experience in technical support engineering or software engineering roles, with a focus on application development.
Bachelor’s degree in Computer Science or a related field.
Proven ability to identify technical pain points in both our solutions and our customers’ implementations.

Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, retirement, fitness, commuter and dependent care accounts, and more.
Full-time employees outside the U.S. enjoy a comprehensive benefits program tailored to their region of residence.

Customer Success Engineer – Contract

Key skills