About this role

Manage the full renewal lifecycle for a large portfolio of customers
Create quotes, process orders, track forecasts, and collect purchase orders
Support agreement negotiations in partnership with internal stakeholders
Collaborate with Customer Success and Revenue teams to identify risk and expansion opportunities
Leverage digital strategies to deliver value at scale and supplement Customer Success Manager (CSM) engagement
Partner with Account Executives to support upsell and cross-sell motions
Maintain accurate records and contribute to forecast accuracy and account health

Curiosity around SaaS, technology, or workforce development.
Basic understanding of business development, sales or customer success
Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
Business sense and ability to analyze data to address customer situations.
Strong communication, organization and time management skills.
Bonus: Experience in B2B SaaS and knowledge of the SaaS renewal process

Customer Success Coordinator

Key skills