Lead high-impact onboarding to ensure rapid activation and early business wins
Drive adoption of Suzy’s AI-powered SaaS platform and embed it into customer workflows
Own customer outcomes and retention across a ~$5M book of business
Develop success plans aligned to executive KPIs and business objectives
Proactively identify churn risk and implement mitigation strategies
Own and close first-term renewals, partnering with Sales as appropriate
Surface and qualify expansion opportunities for the Commercial team
Deliver executive-level business reviews demonstrating measurable ROI
Leverage CSM automation workflows and scalable processes to efficiently manage and grow your portfolio
Partner cross-functionally with Sales, Product, and Support to optimize the customer lifecycle

3–5+ years of experience as a SaaS or AI Client Success Manager (required)
Proven experience managing and renewing significant ARR portfolios
Demonstrated success driving retention and influencing revenue outcomes
Experience or knowledge of consumer insights or market research preferred
Experience supporting enterprise or mid-market SaaS customers
Ability to translate AI and data platform capabilities into measurable business results
Strong executive communication and presentation skills
High ownership mindset and comfort operating in a performance-driven environment
Experience working within structured customer lifecycle and automation workflows

We take care of our employees and their families. We have generous health dental and vision benefits, and our 401K plan vests immediately
A friendly, fun, and collaborative work environment that allows for frequent exposure to executives
The opportunity to make an immediate impact as a part of a fast-growing company

Customer Success Manager

Key skills