Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience for complex accounts.
Act as the connecting thread for internal teams with the customer across the customer journey.
Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization.
Serve as a trusted adviser and advocate for clients.
Create customer success plan with each client.
Monitor and maintain customer health.
Educate clients on business value of solutions.
Aid customers in usage and value realization of solutions.
Partner with Account Executive(s) in preparing and conducting quarterly business reviews.
Drive customer advocacy within Equifax.
Provide clients transparency on status of issues/requests.

5-7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role.
Bachelor's degree in related discipline or equivalent experience.
Experience promoting value through the customer experience.
Experience working with complex, multi-divisional, multi-geographical customers.
Ability to create structure in ambiguous situations and design effective processes and creatively solve problems.
Experience working with cross-functional teams.
Exceptional ability to communicate and foster positive business relationships.
Strong project management skills.

Customer Success Manager

Key skills