About this role

Lead and evolve the digital twin research agenda, ensuring simulations and outputs directly address priority business questions.
Partner closely with stakeholders across product, operations, and strategy to clarify objectives, constraints, and decision timing.
Execute digital-twin analyses that test hypotheses, compare alternative futures, and generate evidence that supports confident decision‑making across diverse business contexts.
Translate simulation outputs into meaningful insights by identifying patterns, tradeoffs, risks, and opportunities.
Develop clear, evidence‑based recommendations informed by digital twin insights.

4+ years of experience with formal research methods, statistics, and analyses that are common in marketing research.
4+ years of experience designing, planning, analyzing, and delivering successful qualitative and quantitative customer research across a variety of methodologies that meet business partner objectives.
3+ years generation of experience creating visualization and reports using BI tools such as Power BI or Tableau.
3+ years developing KPIs and turn insights into actions demonstrating where stakeholders should make impacts and monitor improvements.
3+ years of creating quality control process and participating and completing UAT testing.

Research Manager – Customer Experience Strategy

Key skills