Systems Support Specialist

Role Overview

• Resolve Applied Epic support tickets, providing technical expertise and timely solutions
• Maintain the highest level of service, professionalism, and accuracy in all support activities
• Build and maintain collaborative relationships across all levels of the organization
• Process suspense items in Applied Epic, ensuring timely and accurate handling of transactions and resolving related issues
• Assist with integration support, system configuration, and download/interface management for migrations, including advanced scheduling of recurring and non-recurring meetings to meet the project deadlines
• Coordinate meeting agendas, update presentations and other meeting deliverables
• Participate and support in meetings, keeping on time and on topic, taking detailed notes and actions; following up with meeting highlights and agreed actions items
• Assist with data review and cleanup during the migration process to Applied Epic and ancillary systems for newly acquired agencies
• Support data validation, discrepancy reporting and resolution – before, during, and after the Applied Epic migration
• Manage user lifecycle tasks, including onboarding, termination, account reassignments, and access provisioning for all P&C systems
• Maintain security groups and user access, updating as needed
• Support cross-functional collaboration with Operations, Technology, Finance, Licensing, and Learning & Development teams, as well as local team members and external stakeholders
• Support training initiatives for agency staff and new users, reinforcing best practices and system usage
• Help document and update standard operating procedures for migration, integration, and operational processes
• Participate in regular reviews of migration, integration, and operational processes to identify inefficiencies and propose improvements
• Assist with data cleanup projects

Requirements

• 1-2 years experience in Applied Epic, CSR24, Indio, and Applied Epic Quotes for PL strongly preferred
• Related Agency Management System knowledge preferred
• Undergraduate degree preferred; or 1-2 years of relevant P&C experience required
• Active P&C license in home state preferred
• Strong attention to detail and commitment to data accuracy
• Excellent verbal and written communication skills
• Proven ability to create and maintain detailed processes, procedures, and Project Plans
• Demonstrated ability to work independently and collaboratively across teams
• Strong organizational, analytical and problem-solving skills
• Steady, disciplined work pace

Benefits

• health, wellbeing, retirement, and other financial benefits
• paid time off
• overtime pay for non-exempt employees
• robust learning and development programs
• reimbursement of job-related expenses per the company policy
• employee perks and discounts