Setting up learners/faculty for various learning products
Building deep understanding of different contract types and pricing models to resolve queries from clients relating to orders, invoices, credit notes etc
Accurate usage/revenue reporting on a periodic basis through usage reminders and confirmation from clients
Enabling clients for optimal use of products and services through training or enablement sessions
Consistent efforts to automate and improve process to gain better efficiency
Collating data on usage, revenue and other reports and analyzing the trends and patterns
Keeping the process notes up to date and ensuring all tasks are completed within the agreed service level agreements (SLAs)

Master’s degree in business administration, marketing, or a related field.
Minimum 3 years of experience in a sales support role
Strong proficiency in Microsoft Office tools.
Advanced MS Excel knowledge is critical
Excellent communication, interpersonal, project management & organizational skills.
Detail-oriented with a high degree of accuracy and efficiency.
Ability to work independently and as part of a team.
Strong process orientation and customer service attitude
Working knowledge of tools like Salesforce, Zendesk will be a plus

Research and Sales Support Specialist

Key skills