About this role
Role Overview
- Manage and maintain excellent relationships with clients, expert partners and colleagues to uphold a corporate image of ethics, professionalism, quality and standards.
- Operate as the lead for all learning events (both virtual and in-person).
- Manage an event schedule, and work with partners and internal teams to ensure that sufficient time and resource is allocated to each event.
- Liaise with Informa clients, consultants and speakers, virtual coordinators and Informa Client Managers as required.
- Create, customise and configure virtual event registration links, invitations and reminders.
- Upload content and create custom virtual meeting layouts and event flows.
- Liaise with printers, travel partners, venues and flight agencies.
- Support the development of materials such as Best Practices, FAQs, and training slides to support virtual event execution.
- Support Client Managers and Clients in identifying and recommending appropriate platforms and features for different types of events.
- Manage communications with trainers, presenters and virtual coordinators.
Requirements
- 5+ years professional experience in an event / customer / learning / training operations capacity
- Knowledge and understanding around customer and event operations
- Proficient in MS Office programmes
- Experience of using virtual platforms such as Microsoft Teams, Zoom, WebEx, AdobeConnect, GoToTraining etc.
- (Moodle or any LMS platform is a huge plus)