Manage and maintain excellent relationships with clients, expert partners and colleagues to uphold a corporate image of ethics, professionalism, quality and standards.
Operate as the lead for all learning events (both virtual and in-person).
Manage an event schedule, and work with partners and internal teams to ensure that sufficient time and resource is allocated to each event.
Liaise with Informa clients, consultants and speakers, virtual coordinators and Informa Client Managers as required.
Create, customise and configure virtual event registration links, invitations and reminders.
Upload content and create custom virtual meeting layouts and event flows.
Liaise with printers, travel partners, venues and flight agencies.
Support the development of materials such as Best Practices, FAQs, and training slides to support virtual event execution.
Support Client Managers and Clients in identifying and recommending appropriate platforms and features for different types of events.
Manage communications with trainers, presenters and virtual coordinators.
Requirements
5+ years professional experience in an event / customer / learning / training operations capacity
Knowledge and understanding around customer and event operations
Proficient in MS Office programmes
Experience of using virtual platforms such as Microsoft Teams, Zoom, WebEx, AdobeConnect, GoToTraining etc.