Identifying and supporting client needs and capabilities, in partnership with relationship management and sales support teams.
Supporting client management teams with sales, referrals, Know Your Customer (KYC) onboarding, and client retention.
Supporting the operational and risk components of the client relationship, including managing due diligence processes, account opening, and ensuring accurate and timely customer compliance with policies and regulations.
Ensures client data integrity including accuracy, completeness, and timeliness of key data elements of onboarding, Know Your Client (KYC), and operational risk/compliance within the systems of record.
Serving as the point of contact for account openings/closings, escalated issues arising out of the Contact Center, and connects clients with various client team business partners and support teams to navigate service-related issues.
Supporting Customer Due Diligence processes, ensuring timely completion and accuracy of policy and regulatory requirements related to Anti-Money Laundering (AML), money services businesses, other high-risk indicators or industries, and related KYC activities.
Conducting research and analysis to compile sales leads and provides the data to the client team and partners.
Requirements
Proficient in Microsoft Office Suite
Excellent written and verbal communication skills
Familiarity with bank products, services operations, systems, policies and procedures for business/corporate clients
Strong client focus and direct client contact experience
Excellent interpersonal, communication, presentation, organization and computer skills
Ability to multitask and simultaneously support various priorities.
Possess a combination of experience from the following: Financial Center leadership; Commercial Banking relationship management or support; Business Banking relationship management or support; Premier relationship management or support; Credit/Treasury sales servicing and/or operations management experience.
Benefits
This role is currently benefits eligible.
We provide industry-leading benefits.
Access to paid time off.
Resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.