Manage and conduct induction/orientation programs for all new employees, ensuring their smooth assimilation into the company.
Ensure all staff CVs, training records, position profiles and experience profiles are complete and up-to-date.
Support allocation activities per the local resourcing process.
Support activities of project leads/functional leads to optimizing the operational running of projects.
Escalate appropriately any issues which may impact project deliverables.
Deliver training on Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs), local requirements and any other subjects that impact clinical operations.
Identify training gaps and ensure that training requirements are met.
May contribute to development of training programs, where appropriate.
Participate in process improvement/development initiatives.
Ensure understanding and facilitation of the risk based monitoring approach.
Alert management to quality issues, requests QA audits as appropriate, and support direct reports and project team in providing audit responses as required.
Manage and review systems (e.g. CTMS, Preclarus, Clarity) to evaluate employee and project metrics, KPIs and general project status.
Manage staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations.

Bachelor's degree or equivalent and relevant formal academic / vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years).
1+ year of leadership responsibility

Associate Manager, Clinical Operations

Key skills