Competent contact person for end users and IT staff from our customers' PACS teams for technical questions regarding the use of our image data management solutions
Independently handle and resolve customer inquiries and incidents in 1st-level support for our cloud and archive solutions as well as for frontend servers and applications
Technical resolution of incidents in 2nd-level support for our archive applications and on frontend servers
Analytical approach: perform root-cause analyses and work cross-functionally to resolve issues
Monitor services and applications on internal and customer systems
Responsible for the operation and management of the archive applications in our data centers
Actively contribute to the continuous improvement of our support and operational processes

Completed vocational training or a degree in computer science or a comparable qualification
Solid knowledge of clinical IT, especially PACS systems, and communication standards such as DICOM, IHE, and HL7
Ideally, practical experience with Windows Server, SQL databases, and archiving systems
Strong communication skills and a service-oriented mindset
Enjoy working directly with customers
Very good German skills (at least C1 level) and good English skills

A collegial, appreciative and motivating work environment that supports each other and celebrates successes as a team
Plenty of scope to implement your own ideas
Meaningful tasks: you directly contribute to optimal patient care — a role with real impact
Opportunity to contribute to innovative MedTech and HealthTech solutions
Flexible working models: full-time or part-time from 30 hours/week
Short decision-making paths and agile working methods
A permanent position with attractive compensation

Customer Support Engineer – MedTech, SaaS

Key skills