Customer Support Associate

Role Overview

• Answer emails, chats, and phone calls from our customers
• Develop an expert working knowledge of Aidin products and services
• Collaborate with teammates to ensure accurate reporting, appropriate coverage of our channels, knowledge sharing, and the gathering of customer feedback for other departments and functions at Aidin
• Contribute to efforts across Aidin, including, but not limited to, onboarding and training new customers, supporting our pre-cert workflows, and engaging as needed in a wide variety of tasks in support of our growing business
• Show up, ready to deliver your best, with a relentless optimism and can-do spirit that is reflected in everything you do.

Requirements

• 3+ years of experience in customer support
• Startup, B2B SaaS technology, and/or Healthcare IT domain knowledge strongly preferred
• Curiosity and problem-solving skills that foster a sense of ownership and pride in providing solutions to complex situations
• A positive attitude, that includes self-reflection and continuous improvement as core principles
• Adaptability and resilience in a dynamic environment, with a collaborative approach to achieving results.