Deliver clear, structured training on Creatio (CRM) and Talk Desk (Call Center) functionalities.
Design and deliver training sessions in person, remotely, and in hybrid formats adapted to diverse user groups.
Develop training curricula, session plans and learning paths across pre-go-live, go-live and post-go-live phases.
Create accessible training materials (guides, videos, job aids, e-learning modules) tailored to local workflows.
Provide hands-on coaching during go-live periods and support clinic staff until systems are confidently adopted.
Use digital collaboration tools (Miro, Mural, Whiteboard, Teams) to support interactive learning.
Gather feedback, identify knowledge gaps, evaluate the effectiveness of training, and refine training programs accordingly.
Collaborate closely with the digital implementation team and local clinic leaders to align training with the rollout plan.

Native Romanian speaker with strong English proficiency.
Great experience in CRM training.
Experience in EMR and contact center systems is a big plus.
Experienced trainer comfortable working with clinical teams, administrative staff, and mixed-experience audiences.
Able to plan, structure, and deliver engaging training sessions, both in person and online.
Skilled at creating training materials, guides, and step-by-step instructions.
Understanding of clinic workflows, experience in reproductive medicine, outpatient or hospital settings is an advantage.
Strong organizer able to manage multiple training sessions, timelines, and clinic schedules.
Comfortable working independently with ownership of outcomes.
Able & willing to travel up to 50% across Romania.

A high-impact role at the intersection of data, healthcare, and digital product design
The opportunity to co-shape Digital Suite products and data strategy across clinics
Close collaboration with various IT and business roles in the healthcare domain
A flexible and collaborative international environment that values quality, accountability, and continuous learning

Clinical CRM Trainer

Key skills