Consulting, planning and execution of projects for the development and enhancement of clients' IT processes and IT organizations
Enterprise Service Management (ESM) consulting: analysis and improvement of service-oriented processes beyond IT — preferably in Finance, or alternatively HR, Facilities, Sales, Customer Service
Defining scope and aligning with IT management (C-level)
Preparation of design specifications
Planning and management of (agile) implementation including technical coordination of internal or external developers
Establishing and managing communication between IT and business units
Conducting and documenting ITSM assessments
Providing subject-matter support in presales
Mentoring and supporting junior staff
Ensuring highest levels of customer satisfaction

Experience in ESM process and organizational consulting
Demonstrable knowledge of relevant software solutions (ideally ServiceNow, Atlassian JIRA, BMC Remedy or Matrix42)
(Optional) Experience with SAP
Solid knowledge of common industry frameworks (ITIL, COBIT)
High initiative and ability to work independently
Excellent communication skills
Good command of English
Strong customer orientation
Willingness to travel within Germany, Austria and Switzerland
Passion for consulting and technical leadership responsibilities

An interesting field of work: varied and challenging projects
Autonomous, self-directed work
Flat hierarchies
An excellent working atmosphere: respectful interactions
Open-door policy
Informal, first-name culture
Employee events
Attractive conditions: training and mentoring programs
Very good salary with performance-related pay
Options for mobile/remote working
Possibility of a sabbatical
Mobility support such as company bike (JobRad), BahnCard or company car
Company pension scheme with employer contribution
Company disability insurance with employer contribution
Corporate health insurance with an annual health budget
Employee discounts at many online shops and numerous discounts for leisure activities and events

Senior Consultant, IT Service Management – ESM

Key skills