Analyse and document business, functional, and non‑functional requirements, ensuring clarity on stakeholder needs, constraints, and success criteria.
Translate service blueprints, user journeys, and operating models into delivery‑ready requirements that align front‑stage user experience with back‑stage processes, systems, and data.
Collaborate with Product Owners to shape and maintain high‑quality backlogs by breaking down epics into well‑defined user stories and clear acceptance criteria.
Support backlog refinement, sprint planning, and ongoing agile ceremonies.
Work closely with engineering teams during delivery to clarify requirements, respond to questions, and manage changes or emerging insights.
Ensure strong alignment across business teams, design teams, and engineering throughout the delivery lifecycle.

9+ years of experience as a Business Analyst or in a similar requirements-focused product/delivery role.
Strong experience in business analysis, requirements gathering, and translating complex workflows into actionable delivery specifications.
Solid understanding of service design, user journeys, and how to connect user experience with operational and technical requirements.
Proficiency with Jira for backlog management, Confluence for documentation, and Miro (or similar) for collaboration.
Experience working in agile delivery environments with cross-functional teams.
Excellent communication, facilitation, and stakeholder-management skills.
Bachelor’s degree in Business, Information Systems, Engineering, Computer Science, or equivalent practical experience.

Product Business Analyst

Key skills