Assist with the daily processing and application of deposits.
Monitor the assigned portfolio of agencies regularly to ensure timely follow-up on past-due accounts.
Conduct collection calls to resolve outstanding balances and maintain healthy account status.
Manage and deactivate inactive agencies as needed, following internal procedures.
Provide real-time support to agencies by actively responding to inquiries via phone and chat.
Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal.
Attend periodic Information Security training provided by Viamericas.
Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc.

Educational background in Business Administration, Accounting, Finance, or a related field.
Bilingual in English and Spanish
Strong interpersonal and communication skills.
Proven ability to work collaboratively in a team environment, with a sense of responsibility and sound decision-making abilities.
Experience in customer service, including managing challenging client interactions.

Accounts Receivable Representative

Key skills