Healthcare Customer Service Representative, RN, CNA, CMA

Role Overview

• Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Requirements

• High School Diploma or equivalent (CNA/CMA)
• College degree (RN)
• Minimum of 6 months of healthcare/customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Must hold an Active License for the RN role
• Must have proof of school/experience for CNA/CMA role, Active license is preferred
• Must be comfortable working in a call center environment as this is not patient facing

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs