Handling national and international customer inquiries (written and by phone) and preparing quotations
Managing the customer service inbox
Supporting the sales team and operational departments in customer communications related to commercial processes
Sending customer mailings and measuring customer satisfaction
Handling international inquiries and cross-border projects within the Intertek network
General office tasks

Vocational training as a Foreign Language Correspondent (m/f/d/x) or a comparable commercial qualification
Very good German and English skills, both written and spoken
Additional languages such as French, Italian, Spanish or Chinese are an advantage
Confident demeanor, team player, and a reliable, independent working style
Proficient user of MS Office programs
Enjoy communicating with customers and possess solid process understanding
Commitment, initiative, and enthusiasm for new challenges

Commercial Employee, Customer Service

Key skills