Establishes and nurtures strong, effective customer relationships to drive success and retention; builds trust as a valued advisor with key stakeholders.
Cultivates and maintains strong executive level relationships by highlighting the value being delivered to their organization.
Develops and maintains strategic account plans for all assigned accounts.
Collaborates with clients to implement best practices and maintain a robust freight management program.
Analyzes customer data to optimize vendor penetration and compliance, achieve savings, and uncover growth opportunities.
Conducts regular meetings with key stakeholders to review account performance and plan next steps towards achieving goals.
Delivers compelling presentations that offer clear, actionable insights to drive incremental savings for customers.
Works closely with sales to identify new opportunities within existing client base and develop winning strategies.
Engages with internal teams to ensure timely resolution of client issues and alignment with client needs.
Continuously assesses and validates client requirements to maintain relevance and effectiveness.
Keeps up with healthcare logistics trends and innovations to better address customer challenges.

Minimum 5 years of strategic account management or sales experience in a business-to-business environment (Pharmacy/healthcare/supply chain experience a plus)
A confident and outgoing personality
Be well organized and self-motivated
Excellent attention to detail when communicating with your customers
The ability to work effectively under pressure and to tight deadlines
Willingness to be flexible and pivot as needed to support the customers
Highly proficient with Microsoft Office applications and Customer Relationship Management systems

Senior Account Manager

Key skills