Monitor package carrier activity to help ensure shipments are delivered on time, accurately, and without disruption.
Serve as a first point of escalation when carrier service failures or delivery exceptions occur.
Proactively identify and intervene on time-sensitive delivery risks before they impact customers or patients.
Communicate with carriers, customers, and internal teams to coordinate resolutions and keep shipments moving.
Track, document, and analyze service interruptions and root causes to support continuous improvement.
Support operational best practices and compliance standards across package carrier networks.
Provide timely, clear, and confident updates on shipment issues and resolutions.
Use technology and reporting tools to monitor performance, detect patterns, and support visibility.

At least one year of experience in a customer-facing, operations, logistics, or support-oriented role.
Experience in healthcare or shipment environments is helpful but not required.
Strong problem-solving ability and comfort making decisions in fast-moving, time-sensitive situations.
Clear, confident communication skills and the ability to work effectively with customers, carriers, and internal partners.
Comfort navigating systems, tracking tools, and technology platforms used to monitor activity and resolve issues.
Solid working knowledge of Microsoft Office and general comfort with documentation and reporting.
A proactive, detail-oriented mindset with the ability to stay organized while managing multiple priorities.
A collaborative approach and genuine commitment to protecting the customer and patient experience.

Customer Success Specialist – Logistics Operations

Key skills