Key skills
SaaSCustomer Success
About this role
Role Overview
- Coordinate activities of the Customer Success team
- Implement customer engagement strategies
- Analyze performance and revenue metrics
Requirements
- Minimum 5 years leading Customer Success or Customer Relationship areas with a focus on SaaS
- Proven experience with:
- Adoption of technology platforms
- Customer engagement
- Revenue expansion strategies within the customer base
- Experience structuring teams/areas in a growing environment
- Experience with recurring revenue indicators
- Bachelor's degree in Management, Technology, or related fields
Benefits
- Flexible work arrangements
- Professional development