Responsible for operational performance for the Specialist Program
Contribute to strategic and tactical development of patient ambassador support initiatives for the client
Develop, initiate and pull-through marketing strategies and enhance execution to maximize ROI
Drive performance and expand the global patient base
Lead cross-functional teams indirectly while ensuring adherence to all relevant guidelines
Manage a diverse workload, multiple demands, and competing priorities within the business environment

Bachelor’s degree in Business, Communications, Marketing, preferred or relevant work experience
Proven Experience managing teams
3+ years of experience in call center industry or related field
Experience leveraging data systems to review performance data, understand reports and able to strategize performance improvements from data findings
Strong, proven experience across multiple functions including customer service in fast-paced, service/team environment (call center, customer service, marketing services)
Experience with Customer database management and customer relationship management tools
A highly motivated change agent that drives business-focused solutions
Possess strong communication and presentation skills to lead collaborative efforts across a diverse customer and vendor base.
Demonstrate the ability to deliver complex information in ways that are easily understood
Possess a broad understanding of overall commercial business, structure, and priorities and proactively set plans to meet evolving business needs
Combine internal knowledge with external environment understanding to evaluate contractor capabilities to meet business needs
Strong problem-solving abilities in complex, compliance regulated department

Healthcare Operations Specialist

Key skills