ServiceNow Developer

Role Overview

• Design, build, and configure solutions across the ServiceNow platform, ensuring performance, scalability, and security are at the core.
• Translate stakeholder needs into clear, actionable requirements and maintain a product backlog aligned with strategic goals.
• Lead and contribute to agile ceremonies—clarifying acceptance criteria, refining user stories, and supporting delivery teams.
• Develop and maintain a compelling product vision and roadmap informed by insights, data, and organisational priorities.
• Identify and mitigate risks while ensuring compliance with regulatory and internal standards.
• Track product performance against KPIs and objectives, demonstrating measurable value.
• Provide Level 3 application support to maintain reliability, stability, and operational excellence across the application stack.

Requirements

• 5+ years hands on experience designing and developing on the ServiceNow platform, including modules ITSM, ITOM, ITAM & SAM.
• Experience with API’s and SaaS integrations, including but not limited to Microsoft Entra.
• Strong communication skills with the ability to translate complex needs into elegant, user centric solutions.
• A collaborative mindset—you build strong relationships, guide stakeholders, and work seamlessly with cross functional teams.
• A passion for continuous improvement, drawing on data, insights, and customer feedback to elevate product and service quality.
• The confidence to make informed decisions, solve problems proactively, and contribute as a subject matter expert.

Tech Stack

• ITSM
• ServiceNow

Benefits

• Access to the firm's annual incentive scheme
• Opportunities for local and international secondments
• Hybrid working across a mix of office, client and home hubs to recognise that people have individual circumstances and preferences when it comes to where and how they work
• The ability to work from overseas and extend time connecting with friends and family outside New Zealand
• Flexible leave options, including the ability to purchase additional annual leave
• Gender-neutral support for all stages of the parental journey, including access to 18 weeks of fully paid parental leave for all new parents
• A paid professional association membership of your choice
• Digital accreditations through our partnership with Microsoft, LinkedIn Learning, with bespoke learning pathways for all employees
• A wide-range of special offers and discounts on insurances, banking services, and lifestyle goods and services
• The support, allyship and opportunity to join our many Inclusion, Diversity and Equity Affinity networks, including the Kiwa, Pride, Ethnicity, Accessibility and Wahine groups
• The opportunity to participate in Green Team activities, as we work toward reducing the firm’s environmental footprint and become carbon zero by 2030
• An invitation to join your local Social club and enjoy events aimed at bringing people together for social, sporting, cultural, family and fundraising activities
• Paid time off for volunteering and involvement in citizenship activities
• An array of health and wellness benefits such as free flu vaccinations, subsidised sporting events, free confidential counselling services, additional 5 days of Wellbeing leave to support you and your family's overall health and wellness, access to our Wellbeing portal with an extensive range of advice and resources and much much more!