Provide End to End technical support for all inquiries via the TomTom Help Center
Ensure effective communication and timely problem resolution in line with SLAs and SLOs
Accurately triage and categorize customer issues, escalating them as needed
Maintain up-to-date and synchronized ticket information across customer and internal systems
Contribute to the development and maintenance of a comprehensive knowledge base
Promote and support customer self-service through online portals
Act as a key stakeholder in defect and change management processes
Work closely with Customer Program Managers, Account Managers, and Product Units
Track and report on key support metrics
Actively contribute to operational excellence initiatives

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
5+ years of experience in technical support or a related field, preferably in a SaaS, automotive, or technology environment
Strong troubleshooting and problem-solving skills, with the ability to quickly learn new technologies and products
Strong understanding and proven experience working with API's and SDKs
Strong understanding of mobile platforms (iOS and Android)
Customer-centric mindset with a commitment to delivering high-quality support
Demonstrates strong communication skills to coordinate with teams

A competitive compensation package
Time and resources to grow and develop, including a personal development budget and paid leave for learning days
Paid access to e-learning resources such as O’Reilly and LinkedIn Learning
Enhanced parental leave plus paid leave to care for loved ones and volunteer in local communities
Work flexibility, with a mix of office and home work
Improve your home office with a setup budget and monthly allowance
Options to work from your home country and abroad for a set number of days each year
Competitive holiday plan, plus an extra day off to celebrate your birthday
Join annual events like Hackathon and DevDays

Technical Success Manager I

Key skills