Software Customer Success Manager

Motorola Solutions is a global community focused on enhancing safety through technology. The Software Customer Success Manager will serve as a strategic partner for U.S. Federal Government Public Safety clients, ensuring they realize the full value of their software products and services while building strong relationships and driving regional strategies.

Responsibilities:

• Act as the primary advocate for Federal agencies, aligning software capabilities with their operational goals to ensure full product adoption and documented success
• Cultivate trust-based relationships with technical and command leadership to maximize customer sentiment, retention, and referenceability
• Lead cross-functional internal teams—including Sales, Support, and Onboarding—to resolve client challenges quickly and minimize churn
• Manage a regional book of business with a focus on annual recurring revenue, account expansion, and identifying process improvements
• Translate public safety best practices into credible recommendations, helping agencies navigate integrations and workflow optimizations

Requirements:

• High School diploma, Technical Certificate, Bachelor's degree, or 5+ years of experience in one of the following areas: Customer Advocacy, Sales, Engineering, Public Safety, or Project Management
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• Must be able to obtain a background clearance as required by our government customers
• 7+ years of experience in customer advocacy, project management, or public safety, including 2+ years managing enterprise-level accounts
• Demonstrate strong executive presence and the ability to present complex data-driven insights to high-level stakeholders
• Ability to travel 35% or more and thrive in high-stakes environments while maintaining ownership of portfolio-wide outcomes