Key skills
Communication
About this role
Role Overview
- Own and activate Mosh and Moshy’s patient community engagement strategy
- Grow trust, participation and long-term loyalty
- Create meaningful digital activations (Facebook Lives, expert Q&As, webinars, community initiatives)
- Build structured feedback loops that influence marketing, product and brand strategy
- Partner closely with Marketing, Creative, Performance and Customer Service
Requirements
- 3+ years’ experience in community management within a growth-focused business
- Strong experience managing Meta (Facebook groups and pages essential)
- Demonstrated experience growing engaged online communities
- Ability to craft and implement community guidelines
- Strong written communication and moderation skills
- Analytical capability – able to derive insight from engagement data
- Organised, detail-oriented and comfortable working autonomously
- Passion for health, wellness or digital communities highly regarded
Benefits
- Access to on-demand training and development
- Up to 16 weeks paid parental leave
- Product discounts across Mosh
- Two extra days of annual leave each year
- Purpose leave (mental health or learning & development)
- EAP and wellbeing programs
- ClassPass credits