Key skills
CRMSales
About this role
Role Overview
- Handle customer inquiries via email and phone in German, Dutch and English
- Listen, understand and summarise customer needs clearly
- Guide customers through procedures and help them with claims information
- Track and log requests, complaints and outstanding actions
- Translate insurance language into clear, customer-friendly explanations (training provided)
- Support inbound sales conversions by providing helpful product insights
- Assist with administrative tasks such as payments follow-up, contract changes, mail handling and CRM updates
Requirements
- Native-like proficiency in German/Dutch and English (both written & spoken)
- Young graduate with a MA or BA degree in languages, business or related.
- A passion for excellent customer service
- Prior experience in customer support or handling customer calls is a plus
- Comfortable with computers and quick to learn new systems
- Able to multitask and prioritise effectively in a fast-paced setting
- A team player with a pragmatic, positive “can-do” mindset who thrives in a startup environment
Benefits
- Real impact in a fast-growing insurtech with the chance to build your career, starting with a 6 months contract.
- Flexible work setup: up to three remote days per week & one month “work from anywhere” per year
- 28 days off (plus extra days on top of legal requirements)
- A modern WeWork space in Brussels with a rooftop terrace for team events
- A vibrant, international culture that values teamwork, initiative – and fun
- Regular social events and an inclusive environment where everyone is welcomed and valued