E-Commerce Specialist – Shipping Logistics Background

Role Overview

• Handle customer emails, texts, and phone calls (low-touch inquiries, general questions about products/process)
• Coordinate shipping logistics
• get quotes from FedEx, crating companies, communicate with shippers and customers
• Manage inventory lifecycle
• receiving from shippers, tracking, uploading to Shopify, through to delivery
• Schedule high-touch sales calls for serious prospects
• Communicate with auction houses regarding shipping/receiving
• Handle order fulfillment and processing through Shopify

Requirements

• At least 5 year experience in eCommerce, website maintenance, and related industries
• Experience with content, product, and inventory management
• Skills and knowledge of Shopify and FedEx or UPS or DHL express or other shipping logistics platform
• Excellent English communication skills, both written and verbal (at least B2 levels)
• Strong copywriting and editing skills
• Experience with using Google Analytics for project management and reporting
• Proficient in MS Office, esp. Excel
• Knowledge of CSS Media queries

Benefits

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay