Serve as the primary point of contact for new customers, guiding them through the onboarding process and ensuring a smooth transition onto Rydoo.
Assist customers in setting up and configuring their accounts, including roles, permissions, and integrations, to align with their business requirements.
Conduct product training sessions to educate the admin on platform features, functionalities, and best practices for optimal usage.
Develop and maintain onboarding documentation, tutorials, and knowledge base articles to facilitate self-service and empower customers to onboard independently.
Collaborate with the csm, product and marketing teams to create educational resources, webinars, and training materials to support customer onboarding efforts.
Adhere to Rydoo’s Information Security Policy, best practices and participate in regular security trainings

Prior experience in a customer-facing role, such as customer support, customer success, or onboarding, preferably in a SaaS or technology company.
Fluency in French and English
Strong communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.
Technical aptitude and ability to learn new software systems quickly, with a basic understanding of SaaS platforms and cloud-based technologies.
Excellent problem-solving skills and ability to troubleshoot technical issues independently or with the support of technical teams.
Proactive mindset with a customer-first approach, dedicated to delivering exceptional service and ensuring customer success.
Adaptability and willingness to work in a fast-paced, dynamic environment where priorities may shift rapidly.
Nice to have:
Bachelor's degree in Business Administration, Computer Science, or a related field preferred.
Additional fluency in Portuguese and/or Spanish,

A competitive package, including salary and benefits
Meal vouchers of €8 per day
#RydooOnTour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office.
Professional freedom and a flexible work environment
Upskilling through training and coaching programs
Regular company and team events
Wonderful international team with more than 33 different nationalities
Spectacular onboarding program for all new Rydooer’s
Free drinks, fruits & snacks to provide you with all the energy to do your job + the occasional afterwork drink and great parties (believe us 😉)
Permanent contract

Senior Onboarding Manager, French Speaking

Key skills