After comprehensive onboarding, you will be the point of contact for Vodafone customers in Thessaloniki — by phone and email, working as a Call Center Agent or Customer Service Representative.
You will provide knowledgeable advice on internet, phone, and TV services and assist with contract sign-ups and renewals.
Maintain customer data in our system — accurately and efficiently.
You ensure customer satisfaction and contribute to a strong team spirit.

Some experience as a Call Center Agent or Customer Service Representative, or willingness to join as a career changer.
Good PC skills and technical aptitude.
Strong communication skills and enjoyment of advising customers.
Sales affinity and good written and spoken German.
Team-oriented and reliable.

Modern, centrally located office in Thessaloniki with a hybrid option (home office after onboarding).
Flat hierarchies and an open, international team.
Opportunity to work on exciting local and international projects.
Personal and professional development opportunities.
An attractive, performance-oriented compensation model on a full-time basis with a clear structure and fair conditions.
In addition to a fixed base salary, you benefit from additional premiums and attractive bonus opportunities.
Outstanding performance pays off: with our uncapped bonus system you can significantly increase your monthly income — there is no upper limit.
13th and 14th month salary.
You can work full-time or part-time between 08:00 and 24:00, 7 days a week.
Permanent employment contract.
Private health and life insurance through Allianz Hellas.
Childcare subsidy and coverage for school supplies.
Nesting bonus of €1,000 and loyalty bonuses.
Good work–life balance with transparent shift planning.

Call Center Agent

Key skills