Salesforce Technical Program Manager

Role Overview

• Provide program-level oversight of a Salesforce Operations & Maintenance and enhancement team supporting ITA mission systems
• Lead sprint governance, backlog prioritization alignment, and release planning in partnership with product owners and stakeholders
• Ensure platform stability, performance optimization, and proactive risk mitigation across environments
• Oversee DevOps maturity including CI/CD practices, deployment governance, and release discipline
• Serve as technical escalation authority for complex platform issues and architectural decisions
• Establish and enforce development standards, reusable patterns, and security guardrails
• Provide executive-level reporting on program health, roadmap execution, risks, and resource alignment
• Guide agile ceremonies and ensure adherence to Scrum best practices across teams
• Coordinate integration strategy across Salesforce, middleware, and external federal systems
• Drive continuous improvement initiatives across operations, incident management, and enhancement workflows
• Support potential expansion into additional DOC Salesforce programs as the portfolio grows
• Mentor technical leads and scrum masters to ensure delivery consistency and performance accountability

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field
• 6+ years of experience leading Salesforce delivery teams in federal or enterprise environments
• Demonstrated experience overseeing Salesforce Operations & Maintenance programs
• Strong understanding of Salesforce architecture, DevOps, and release management practices
• Experience managing Agile Scrum teams in a program-level leadership capacity
• Experience providing executive stakeholder communication and governance reporting
• Ability to manage cross-functional teams including developers, administrators, testers, and business analysts
• Experience operating in compliance-driven federal environments
• Strong written and verbal communication skills

Required Certifications

• Advanced Scrum Master Certification (e.g., A-CSM, CSP-SM, SAFe Advanced Scrum Master)

AND / OR

• Salesforce Development Lifecycle and Deployment Architect
• Salesforce Application Architect
• Salesforce System Architect

Clearance Requirement:

• Must hold an active Public Trust clearance or be eligible to obtain and maintain one prior to starting.

Benefits

The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.