Key skills
SwiftSaaSCRMCommunicationRemote WorkCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Manage and advise the customer strategically, support some of the biggest global brands in finding customer-specific solutions
- Continuously work on opportunities, observe market developments and trends, develop a strategy, and derive measures from it
- Project and budget management, identifying upsell opportunities, and owning customer relationships
- Act as a trusted advisor between customers, internal contacts, and external service providers, keeping track of all essential project tasks
- Contribute your ideas to make processes more efficient and use resources better
Requirements
- 5+ years of experience in a Customer Success, Sales, or Account Management role
- Experience in online marketing with a deep understanding of a wide range of online KPI's
- Revenue responsibility for assigned accounts
- Hands-on mindset and analytical thinking
- Strong consulting and sales expertise, as well as a pleasure in upselling services in the field of digital marketing
- Excellent in customer communication and the preparation of PowerPoint presentations
- Strong interpersonal skills: decisive, action-oriented, and able to motivate, inspire, and lead
- Ability to operate simultaneously and effectively in both operational and strategic modes in a fast-paced environment
- Knowledge of the common CRM Systems
- Excellent business judgement
- Strong communication skills in German and English are mandatory (at least C1)
- Additional languages are an advantage (especially French, Spanish, Italian)
- Experience in a SaaS company is a plus, but not mandatory.
Benefits
- Collaborative Culture
- Join a supportive team that values open communication, knowledge sharing, and mutual respect.
- Dynamic Work Environment
- thrive in a high-impact setting with flat hierarchies, swift decision-making processes, and personal and professional development opportunities.
- Enjoy 30 days of paid vacation
- we believe in balancing work with relaxation.
- Flexible Work Model
- Remote-first culture with one office day per week in our Berlin office and flexible working hours.
- Remote Work Abroad
- Work up to two months per year from any EU country.
- Competitive compensation package
- Company pension scheme
- including employer contributions.
- Team Engagement
- Connect through regular team events, company celebrations, and internal workshops.