Administrative Operations Assistant

Role Overview

•   Manage and process global citizenship program files end-to-end
  

• Review, organise, and track documentation including passports, IDs, and application forms
• Maintain accurate case records and monitor submission timelines
• Follow up with clients to collect missing or incomplete documents
• Ensure compliance with program requirements and internal quality standards
• Handle DEWA processing and related utility administration
• Liaise with Shiny for licensing documentation and regulatory approvals
• Manage government-related paperwork and coordinate submissions
• Maintain organised physical and digital filing systems
• Provide general office coordination and administrative support Support senior team members with document preparation and compliance tracking

Requirements

•   1–2 years of experience in citizenship, immigration, or documentation-heavy administrative roles
  

• Proven ability to handle sensitive and confidential documentation with discretion
• Highly detail-oriented with a structured, process-driven working style
• Strong organisational and time management skills
• Reliable and committed to a full-time, office-based schedule
• Good written and verbal communication skills in English; Arabic is an advantage