About this role
Role Overview
- You act as a subject-matter and platform expert
- You are the primary point of contact for our customers who have chosen Pennylane as their central accounting and financial management software
- You interact with users daily and work to understand the issues they encounter
- Your goal is to provide an answer or solution, or escalate the issue when necessary
- You are also responsible for helping company and firm accountants import their data into Pennylane to facilitate migration
- You join the Pennylane Academy and continuously train on the product and the team’s processes
- You begin to handle requests related to accounting
Requirements
- Accounting education (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master CCA, or Bachelor in Administration and Accounting)
- At least 5 years’ experience as an accountant within the finance function of an SME/SMI and/or at least 3 years in an accounting firm (ideally having worked through at least three fiscal closing periods)
- Direct work with company leaders is a plus (e.g., internal advisory)
- Interest in innovative work tools and new technologies
- Autonomy and the ability to solve problems independently and find solutions
- Familiarity with Pennylane is a plus
- Professional proficiency in English
- Strong writing skills and a pedagogical approach to interact with users clearly and professionally
- Ability to understand and respond to client needs, deliver excellent service, and maintain strong client relationships
- Ability to work both independently and as part of a team
- Flexibility to adapt to the rapid evolution of the tool
- Willingness to learn and stay up to date on product developments
Benefits
- Market-leading health insurance plans (Alan Blue and Alan Mind)
- Meal vouchers (Swile card)
- Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation
- Opportunity to improve your English through Busuu
- A dedicated monthly budget for all Pennylaners to support working from home or in coworking spaces
- Easy access to our offices, a few minutes from Saint-Lazare in the heart of Paris
- BSPCE equity allocation
- Access to 8,000 gyms across France and more than 300 wellness activities via our partner Gymlib
- A Mac laptop