Design & configuration of Audiocodes SBCs connected to a variety of SIP trunking platforms from Enterprise and Wholesale
Design & deployment of hosting environment in Azure including support for High Availability
Design, deployment & testing of new Teams features such as Local Media Optimisation
Engaging with customers to provide expertise and consultancy on both technical architecture and troubleshooting. Eg assisting with “must win” opportunities.
4th line support to key stakeholders
Design responsibility for hybrid cloud platforms such as Zoom which make use of the same SBC hosted architecture
Maintaining awareness of technical trends and innovation across the UC marketplace and sharing with stakeholders in the LoBs to help BT gain an early mover advantage where appropriate.
Driving efficiency and scalability through the re-use of technical designs and automation
Proactively simplifying and enhancing the architecture to improve customer experience

Expert knowledge in Zoom / Skype for Business or Office365 including Skype Online or Teams
Knowledge of the Enterprise voice (preferably Microsoft) portfolio and marketplace
Knowledge of voice, collaboration and technology trends
Experience of consultancy, design, deliver and migration of Microsoft / voice solutions (Skype, Teams Office365)
Background in producing detailed design documents for a technical audience
Consideration of how any given product or feature will not only be deployed, but how it will be supported and maintained in-life, how it will be ordered, and how faults will be resolved
Expert knowledge of the different consumption models Wholesale/Direct and how changes in API’s will impact each line of business.
Work alongside suppliers, third parties and other teams within BT, such as security, firewalls and data networks.
Collaborate with cross-functional teams, suppliers to deliver secure & reliable solution and to ensure technical designs align with product and platform requirements.

10% on target bonus
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
Life Assurance Cover
Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment
From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
25 days annual leave (not including bank holidays), increasing with service
24/7 private virtual GP appointments for UK colleagues
2 weeks carer’s leave
World-class training and development opportunities
Option to join BT Shares Saving schemes

Specialist Design Engineer, Voice

Key skills