Play a central role in keeping patients engaged in therapy long after treatment begins.
Support the continuity journey for patients enrolled in our internal PAP treatment program.
Contribute to the stability and growth of our recurring revenue model.
Keep patients engaged in therapy through timely outreach, proactive retention efforts, and compassionate communication.
Support reduced churn, reliable reorder cadence, and a high-quality, seamless resupply experience.
Collaborate with clinical, billing, and operations teams.

2+ years in healthcare coordination, DME, or care navigation
Experience with PAP/CPAP resupply (strong plus)
Strong patient communication skills with a high level of empathy and professionalism
Ability to work autonomously in a fast-paced, remote environment while collaborating effectively with cross-functional teams
Confidence navigating digital tools and care platforms
Data driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows
Comfort managing proactive outreach and patient follow-up while maintaining strong attention to detail
Genuine commitment to improving patient experience, therapy adherence, and continuity of care
Operational and automation mindset
Availability to work Central Time (CST) business hours (preferred)

Therapy Continuity Coordinator

Key skills