Assist day-to-day with IT requests from team members, such as troubleshooting access issues, basic hardware/software questions, or help route requests to the appropriate owner
Help track weekly timesheets
Assist with monitoring client websites to help identify outages and flag concerns to the appropriate team
Help maintain internal IT and DevOps documentation, ensuring information stays current and easy to understand
Assist with monitoring alerts from security systems, escalating when necessary
Help organize, update, and document security policies and procedures
Work cross-functionally to help ensure security policies are understood and implemented consistently across the organization
Gain exposure to best practices around organizational security, risk prevention, and compliance in a real-world business environment
Step in to help wherever support is needed—whether it’s a last-minute project or lending a hand to keep things running behind the scenes
Bring a proactive, curious mindset—ask questions, offer support, and learn how teams collaborate.

1+ years of professional work experience
Currently enrolled in or recently completed a program in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field
Strong interest in IT operations, cybersecurity, DevOps, or web hosting environments
Basic understanding of computer systems, operating systems, and common software tools
Comfortable learning new tools and technologies and asking questions when something is unclear
Strong organizational skills and attention to detail, especially when documenting processes or tracking tasks
Clear written and verbal communication skills, with the ability to collaborate with both technical and non-technical team members
Reliable, proactive, and able to manage time effectively in a remote work environment.

Flexible Work Environment: This role is open to remote candidates, with the option to work from our Washington, DC office if you’re local. We prioritize flexibility and trust.
Growth & Mentorship: Gain hands-on experience and build practical skills that translate beyond the classroom.
Team Connection: Join a collaborative, mission-driven team that makes time for connection—whether through virtual events or in-person gatherings.
Professional Development: Expand your technical knowledge through real-world exposure to IT operations, cybersecurity best practices, and client hosting environments.
Office Perks (DC-based team members): Enjoy a fully stocked kitchen, team lunches, and access to our on-site gym when working from the office.

IT Support Intern

Key skills