Manage a book of business comprised primarily of contractors and developers in the construction industry, and nurture stakeholder relationships with decision makers and influencers
Own customer rollout, lifecycle management, and renewal for your book of business
Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform
Proactively build and project-manage intervention plans for at-risk customers
Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap
Collaborate on internal initiatives, building processes, and laying groundwork for future CSMs

3+ years of experience managing mid market customers at early-stage tech startups
Proven ability to turn product usage data into insights that drive customer success and ROI
Strong analytical skills, comfortable using BI dashboards to inform success strategies
Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively

Competitive salary and meaningful equity in a high-growth company
Comprehensive medical, dental, and vision coverage
Flexible PTO and paid family leave
Home office & equipment stipend
Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
In-Office Lunch & Dinner Provided

Customer Success Manager

Key skills