Operations Technician

Role Overview

• Support the Service Center leadership team to ensure smooth daily operations and help meet production and shipping goals.
• Maintain accurate shift records, including production, shipping, receiving, quality, and food safety documentation.
• Manage shipping processes, including matching PO numbers to orders and working directly with drivers.
• Create and confirm Bills of Lading (BOLs) and ensure proper transportation paperwork is completed and entered into Tosca’s shipping system.
• Coordinate daily pickup and delivery schedules with Customer Service and transportation partners.
• Communicate special load requirements and outbound shipping needs with supervisors.
• Report inventory concerns to Customer Service and Transportation teams.
• Support trailer loading and unloading; operate forklift (certification required).
• Maintain electronic and hard-copy files and create documents using Microsoft Office.
• Coordinate office-related needs, including supplies, keys, parking, and team member resources.
• Assist with general Service Center support, including mail, deliveries, and event coordination.
• Maintain a clean, safe, and organized work environment.
• Support Tosca’s Food Safety Management System and uphold safety standards at all times.

Requirements

• 1–3 years of experience in a plant, warehouse, or office operations environment.
• Working knowledge of shipping and receiving processes.
• Strong attention to detail and follow-through.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced setting.
• Professional communication and interpersonal skills.
• Comfort working with confidential information.
• Proficiency in Microsoft Word and Excel.
• Ability to lift 5–15 lbs.
• Willingness to work occasional overtime based on business needs.

Benefits

• Tosca offers a comprehensive benefits package to our team members.
• Full-time employees (30+ hours per week) have access to multiple healthcare plan options (including medical, dental, and vision coverage).
• 401(k) retirement plan with a company match.
• Paid time off.
• Paid parental leave.
• Company-paid life insurance and short-term disability coverage.
• Long-term disability for eligible roles.
• Tax-advantaged health accounts (HSA with employer contributions and FSA programs).
• Employee Assistance Program.
• Fitness reimbursement program.
• Educational assistance.
• Employee discount programs.
• Optional supplemental insurance (e.g., accident, critical illness, hospital indemnity) and legal/identity theft protection plans.