Support a world class sales team by solving Salesforce cases and meeting our monthly SLA
Identify key opportunities for efficiencies within our systems
Learn supported systems including Salesforce, Leandata, Chili Piper, Revenue.io, Attention, among others
Collaborate with cross-functional partners (Enablement, Data, Engineering, Marketing) and RevOps team members to reduce contact rate
Learn automations, access controls, reporting, and routing logic in various systems used by the Growth team
Investigate operational, technical, or process failures to identify underlying causes rather than just treating symptoms

1+ years of experience supporting Salesforce or a similar enterprise-level application
Experience supporting stakeholders in a large-scale sales or service organization (50
200 users)
Experience managing a ticking system with a high-volume and diversity of requests (1,000 / month).
Interested in learning from an experienced team how to support Salesforce and best-in-class sales applications.
Dedicated to expanding your skill-set to manage projects and system changes.
Want to learn what world-class growth looks like.
Like collaborating with teams from technical and non-technical backgrounds and get energy from solving issues.
Self-starter, with the ability to distill complex problems into simple solutions.
Work hard, are a team player, and expect the best from yourself and team members.
Inherently curious and seek to understand the “why” of a request or issue.
Resourceful and lean on your past experiences to be successful, even if not directly related.
Knowledgeable and passionate about adhering to systems best practices and are not afraid to challenge others when clearly and concisely communicate project requirements, goals, and results that elicit action.

Equity compensation
Medical, Dental, and Vision coverage
HSA / FSA
401K
Work-from-Home Stipend
Therapy Reimbursement
16-week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
Flexible PTO
Employee Assistance Program (EAP)
Training and professional development

Revenue Operations Associate

Key skills