Resolve IAM-related incidents through hands-on troubleshooting and remediation, serving as an escalation point for other junior engineers on the team.
Monitor observability, AIOps, and event management platforms to identify anomalies, authentication failures, provisioning delays, and emerging IAM-related incidents.
Perform incident triage and correlation to determine probable cause and appropriate routing for deeper investigation.
Validate automated remediation workflows and assist in identifying repeated manual IAM tasks that could be automated.
Participate in early-stage automation and AI-readiness activities by documenting remediation steps, key patterns, and operational edge cases related to identity services.
Reduce alert noise by suggesting adjustments to IAM-related thresholds, suppression logic, or detection rules.
Support post-incident reviews by providing relevant data, timelines, and insights related to identity service behavior.
Collaborate with Cloud, Network, Security, Endpoint, and ServiceNow teams to support incident resolution and improve IAM operational processes.
Assist with access lifecycle, certification, or remediation workflows by troubleshooting failures, validating outcomes, and performing manual intervention when automation isn’t available.
Ensure accuracy of identity event data, alerts, and service mappings to support effective correlation within monitoring and CMDB systems.
Troubleshoot and resolve IAM-related incidents across authentication, authorization, provisioning, deprovisioning, and access lifecycle workflows.
Analyze logs, events, and telemetry from IAM platforms (e.g., Okta system logs, Microsoft Entra ID (formerly Azure Active Directory) sign-in logs, directory events) to determine service impact and root causes.
Support correlation of IAM events with dependencies across cloud applications, SaaS platforms, endpoints, and network access paths.
Participate in validating IAM automation workflows such as Joiner/Mover/Leaver processes, access provisioning, and deprovisioning flows and apply fixes and minor enhancements to automation or AIOps capabilities.
Assist in identifying IAM-related automation opportunities by documenting repeated failure modes and manual remediation steps.
Support certificate, trust, and integration troubleshooting for IAM-connected applications and services.
Maintain IAM-focused dashboards and alerts, ensuring clear signals and early detection of user-impacting identity issues.
Provide knowledge-sharing to team members and peers regarding common IAM troubleshooting patterns and operational best practices.
Participate in IAM readiness activities for new application onboarding, platform changes, or lifecycle process updates by reviewing operational and monitoring requirements.
Requirements
Bachelor’s degree in an IT-related field, Engineering, Computer Science, or equivalent practical experience.
5+ years of experience in IAM operations, identity platforms, or related IT operations roles.
Advanced English proficiency (written and verbal) required to collaborate with global teams and participate in incident management activities.
Strong understanding of IAM concepts including authentication, authorization, SSO, provisioning, directory services, and identity lifecycle management.
Hands-on experience supporting Okta in an enterprise environment.
Working knowledge of Active Directory and Microsoft Entra ID (formerly Azure Active Directory) for user, group, and application access operations.
Experience troubleshooting SSO issues, provisioning workflows, certificates, and authentication failures.
Solid understanding of incident management, event correlation, and operational troubleshooting methodologies.
Experience collaborating with engineering teams and working within cross-functional operational environments.
Ability to interpret identity logs and telemetry to identify symptoms, underlying issues, and potential root causes.
Strong written and verbal communication skills to explain IAM issues to both technical and non-technical audiences.
Motivated to develop deeper skills in automation, AIOps, and proactive reliability engineering.
Familiarity with scripting, APIs, or automation concepts (PowerShell, REST APIs, etc.) is a plus and supports future career progression.
Interest in learning automated remediation patterns, predictive alerting concepts, and modern observability practices for identity platforms.
Tech Stack
Azure
Cloud
ServiceNow
Benefits
30 days of paid vacation per year, plus vacation bonus, and all public holidays
Private health insurance
Dental plan
Life insurance
Profit Sharing Plan (PLR), in compliance with the law