Senior IAM Operations – Reliability Engineer

Role Overview

• Resolve IAM-related incidents through hands-on troubleshooting and remediation, serving as an escalation point for other junior engineers on the team.
• Monitor observability, AIOps, and event management platforms to identify anomalies, authentication failures, provisioning delays, and emerging IAM-related incidents.
• Perform incident triage and correlation to determine probable cause and appropriate routing for deeper investigation.
• Validate automated remediation workflows and assist in identifying repeated manual IAM tasks that could be automated.
• Participate in early-stage automation and AI-readiness activities by documenting remediation steps, key patterns, and operational edge cases related to identity services.
• Reduce alert noise by suggesting adjustments to IAM-related thresholds, suppression logic, or detection rules.
• Support post-incident reviews by providing relevant data, timelines, and insights related to identity service behavior.
• Collaborate with Cloud, Network, Security, Endpoint, and ServiceNow teams to support incident resolution and improve IAM operational processes.
• Assist with access lifecycle, certification, or remediation workflows by troubleshooting failures, validating outcomes, and performing manual intervention when automation isn’t available.
• Ensure accuracy of identity event data, alerts, and service mappings to support effective correlation within monitoring and CMDB systems.
• Troubleshoot and resolve IAM-related incidents across authentication, authorization, provisioning, deprovisioning, and access lifecycle workflows.
• Analyze logs, events, and telemetry from IAM platforms (e.g., Okta system logs, Microsoft Entra ID (formerly Azure Active Directory) sign-in logs, directory events) to determine service impact and root causes.
• Support correlation of IAM events with dependencies across cloud applications, SaaS platforms, endpoints, and network access paths.
• Participate in validating IAM automation workflows such as Joiner/Mover/Leaver processes, access provisioning, and deprovisioning flows and apply fixes and minor enhancements to automation or AIOps capabilities.
• Assist in identifying IAM-related automation opportunities by documenting repeated failure modes and manual remediation steps.
• Support certificate, trust, and integration troubleshooting for IAM-connected applications and services.
• Maintain IAM-focused dashboards and alerts, ensuring clear signals and early detection of user-impacting identity issues.
• Provide knowledge-sharing to team members and peers regarding common IAM troubleshooting patterns and operational best practices.
• Participate in IAM readiness activities for new application onboarding, platform changes, or lifecycle process updates by reviewing operational and monitoring requirements.

Requirements

• Bachelor’s degree in an IT-related field, Engineering, Computer Science, or equivalent practical experience.
• 5+ years of experience in IAM operations, identity platforms, or related IT operations roles.
• Advanced English proficiency (written and verbal) required to collaborate with global teams and participate in incident management activities.
• Strong understanding of IAM concepts including authentication, authorization, SSO, provisioning, directory services, and identity lifecycle management.
• Hands-on experience supporting Okta in an enterprise environment.
• Working knowledge of Active Directory and Microsoft Entra ID (formerly Azure Active Directory) for user, group, and application access operations.
• Experience troubleshooting SSO issues, provisioning workflows, certificates, and authentication failures.
• Solid understanding of incident management, event correlation, and operational troubleshooting methodologies.
• Experience collaborating with engineering teams and working within cross-functional operational environments.
• Ability to interpret identity logs and telemetry to identify symptoms, underlying issues, and potential root causes.
• Strong written and verbal communication skills to explain IAM issues to both technical and non-technical audiences.
• Motivated to develop deeper skills in automation, AIOps, and proactive reliability engineering.
• Familiarity with scripting, APIs, or automation concepts (PowerShell, REST APIs, etc.) is a plus and supports future career progression.
• Interest in learning automated remediation patterns, predictive alerting concepts, and modern observability practices for identity platforms.

Tech Stack

• Azure
• Cloud
• ServiceNow

Benefits

• 30 days of paid vacation per year, plus vacation bonus, and all public holidays
• Private health insurance
• Dental plan
• Life insurance
• Profit Sharing Plan (PLR), in compliance with the law
• Private pension plan
• Access to Metalcred employee credit union