Own day-to-day program management for Mercury’s bank charter initiative
Build and run the operating rhythm of the charter program
Drive execution across cross-functional workstreams
Surface risks early and clear blockers quickly
Scope and run special projects within the broader charter effort
Build and maintain systems for performance tracking, metrics reporting, and ongoing visibility
Prepare executive status updates, board materials, and investor-grade presentations
Drive disciplined reporting cadences
Act as a thought partner to the bank management team
Run leadership meetings
Liaise with external consultants and outside counsel
Own cultural programs and initiatives
Be a driver of Mercury’s overall bank readiness
Design AI-enabled workflows and internal systems

7-10+ years of experience in strategy, consulting, chief of staff type role, program/project management, with exposure to regulated industries (ideally banking or fintech)
Strong cross-functional partnership skills with a proven ability to influence without authority
Success managing complex, multi-stakeholder initiatives in fast-paced, ambiguous environments
A problem seeker comfortable with ambiguity and skilled at creating structure where none exists
A “get things done” mentality
Exceptional written and verbal communication: exec-ready memos, board-quality decks, investor updates
Extreme attention to detail with a high regard for precision
AI fluency

Senior Strategic Operations Lead – Bank Charter

Key skills