What You’ll Do

Lead the execution of large, high-impact operational and strategic initiatives across the enterprise
Develop and implement comprehensive change management plans, including impact analysis and change readiness assessments
Partner with cross-functional teams (Digital, Product, IT, Underwriting, and Operations) to drive alignment and successful implementation
Perform project management activities to ensure short
and long-term strategies are effectively executed
Analyze operational and contact center data to identify trends, risks, and opportunities for improvement
Present analytical findings and strategic recommendations to leadership, including executive-level stakeholders
Identify technology, process, and operational improvement opportunities and provide sound business recommendations
Monitor initiative performance, mitigate risks, and take ownership in resolving issues
Provide mentorship and guidance to junior analysts within Operations Execution
Develop and deliver clear, impactful presentations and communications supporting project and change initiatives

3 to 6 years of experience in Service Operations, call center environments, or comparable operational functions
Strong analytics experience, particularly in evaluating operational and contact center data, metrics, and reporting
Demonstrated experience managing projects and supporting cross-functional strategic initiatives
Experience presenting insights and proposals to leadership audiences

Skills & Capabilities

This position comes with competitive compensation and benefits package:

Operations Execution Project Manager

Key skills