Recruiting and Hiring: You will be in charge of finding top-tier talent for our Crew Member network, internship programs, and full-time Rocketeer roles for our Australian office. Occasionally, you could be assigned roles for our other offices in the Philippines, Malaysia, and Singapore but this role focuses in the Sydney area. This role will have ownership of the process including role definition, sourcing, screening, interviewing, hiring, offer presentation, and pre-onboarding
Trusted Advisor to HMs: Acts as a strategic partner to hiring managers for job opening requirements and provides information regarding local talent pool, benchmarking, and other relevant information
Collaboration & Communication: Partner closely with Resource Management, Workforce Planning, Rocketeer Experience, Marketing, and Revenue Operations to deliver a successful hire experience
Data & Reporting: Maintain metrics, trackers, dashboards, and reports to provide accurate statuses through our ATS and other tools (Google Suite, Jira, etc)
Third-party provider engagement: Works with vendors for conducting employment background checks; occasionally conducts direct reference checks and other required documentation
Internship programs and University relations: Creates, supports and maintains college recruiting and career development programs for the region
Employer Brand Initiatives: Participates and promotes the ServiceRocket brand in events including ACE, fairs, composiums, etc.

Recent Graduate: You have recently completed a degree in Human Resources, Psychology, Business, Communications, or a related field
Growth Mindset: You are hungry to learn. You don’t just want a job; you want a "life experience" that helps you grow professionally and personally
Natural Communicator: You can "Talk Straight." You are comfortable talking to people from different backgrounds and can articulate ServiceRocket’s mission with passion
Tech Savvy: You pick up new tools quickly. Experience with G-Suite and an interest in learning recruitment tech (like Lever or LinkedIn) is a plus
Resilient & Proactive: You don’t wait for instructions. You see a gap and offer to fill it. You handle feedback well and use it to improve your craft.

Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
Stock options: you have the opportunity to participate in the ownership of the company.
Health insurance: we support you and your family–your well-being matters.
Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
Career pathways program: you can grow horizontally, vertically, or any way you want.
Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.

Talent Acquisition Associate

Key skills