Key skills
Communication
About this role
Role Overview
- Back-office support for the Unidas Livre product;
- Handle and respond to tickets submitted to SAC (Customer Service), performing all necessary analysis and providing responses within protocol;
- Process refunds and rebilling of charges when required;
- Execute contract terminations and closures linked to the Unidas Livre protocol.
Requirements
- Completed higher education (Bachelor's degree or equivalent);
- Proficiency in Microsoft Office;
- Excellent communication skills and strong ability to work in a team.
Benefits
- Health insurance;
- Dental insurance;
- Life insurance;
- Transportation allowance;
- Meal and/or food allowance;
- Pharmacy card;
- WellHub;
- Perks club (Clube de Vantagens);
- Flex card (Cartão flex);
- Profit and Results Program (Programa de Lucros e Resultados).