Act as a strategic partner in shaping content direction and scaling content creation, including developing and writing content that aligns with our content strategies.
Explain complex product and policy concepts in simple, jargon-free language.
Find the most effective ways to convey information, educate members and agents, and reinforce learning.
Lead with data and insights to identify opportunities, shape strategy, and continuously improve content.
Proactively synthesize research and feedback into scalable, strategic solutions aligned with business goals.
Navigate ambiguity and shifting priorities with independent, strategic thinking and strong execution.
Manage key projects related to product, policy, and process launches.
Leverage LLMs and generative AI tools to drive improvements in content creation, quality, and operational efficiency at scale.

5+ years of experience in one or more of these areas: help and support content, product or content operations, or technical writing.
Strong verbal and written communication skills and a track record of success with internal and external stakeholders.
Experience defining, tracking, and reporting on content metrics and providing data-driven analysis.
Experience working with CRM tools (like Zendesk or Salesforce), content management systems, LLMs or generative AI tools, and Google Workspace.
Previous experience working with vendors, BPO partners, or writing contractors is a plus.
Willingness to travel domestically and internationally 2–3 times a year is a plus.

401k match
great medical, dental, vision, life, and disability benefits
Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
1% of your time off to support local community organizations of your choice
Annual wellness stipend to use towards eligible wellness related expenses
Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
In-person and virtual events to connect with your fellow Chimers

Senior Content Strategist

Key skills