You act as the central point of contact for our clients on organizational support matters
You serve as an interface between our company and our clients, representing their needs equally
You are responsible for monitoring and documenting contractual Service Level Agreements (SLAs)
You organize and lead support meetings and de-escalation sessions
In your role as Feedback Manager you handle extensive coordination and clarification, as well as careful case documentation
To fulfill your duties you work closely with executive management, project management, sales, support, and development

You have completed vocational training or have relevant professional experience in an IT environment
You are service-oriented, responsible, assertive, and strong in communication, and you have secure written and spoken German
You have a business-minded approach and strong communication skills
You possess a high level of organizational and negotiation skills combined with initiative, commitment, and the ability to work independently within a team
You have analytical skills and approach tasks in a confident, structured, and goal-oriented manner
English skills are an advantage
Proficiency with MS Office is a matter of course for you

A permanent employment contract with an attractive salary for a long-term perspective
Responsible and exciting tasks in a future-oriented industry
Professional onboarding
A friendly team that supports you and where colleagues are on a first-name basis
Flexible working hours for a better work–life balance
A company mobile phone with dual-SIM (Android or iOS), also available for private use
Full hardware and software equipment for comfortable remote/home-office work
Option to purchase a discounted Deutschlandticket (public transport pass) for eco-friendly commuting
Option to lease a company bike (JobRad)
Discounts on tickets for various leisure events
Group accident insurance (also covering accidents during leisure time)
Company pension scheme and time-value accounts
Up to five days of educational leave per year

Support Coordinator – Feedback Manager

Key skills